![]() Neither company will look at it or try to resolve anything in anyway. I ask for my money back from avis and paypal. So now I have an authorization and have already paid a total of $1,049. After I had already paid in full and should have had a $300 hold on my credit card. So the day of vacation avis charged me the full rental amount, plus deposit. avis told me they cannot accept paypal as a payment method because there is no card number to check the last 4 digits on. I prepaid for a rental car with avis using paypal. I thought I would try them again, but that was a mistake. What a scam! I only rented from Avis once before and the car had issues. What? And when I checked my bank account, there is a charge for $250.00 for a deposit on a car I never picked up. The supervisor said he refunded my money, but then I get an email that I was charged $322.58. She refused to talk to him and called security. ![]() The supervisor asked to speak to Felicia. When I called customer service (which is a run around), they said she had to do it as they showed the car had already been picked up. I asked to cancel reservation, she told me she could not cancel it, that I had to call customer service. Paid in advance and car was not ready even though it was supposed to be ready three hours earlier. ![]() feeling very upset about how we’ve been treated.įresno International Airport - Worst customer service. It’s really started our holiday here in the US on a bad note. We ended up going to dollar thrifty who rented to us no problem but as this was not prebooked we ended up paying over 3 times the amount. The way they dealt with it was unprofessional, they refused to refund us and said we had to submit it online. This caused immense stress and upset for our family. The staff at the preferred desk in Miami were rude and unwelcoming, They seemed confused about the uk licence but instead of researching it or considering the info we showed them online they outright refused to rent a car to us. We have British paper driving licences and researched before leaving the UK if these would be acceptable in Florida, everything said yes as long as we had passports. Had a really upsetting experience with Jamie and her two team members at the Miami Avis preferred desk. ![]() We arrived in Miami yesterday after a long flight with two young children. Avis Miami Preffered team and UK driving licence ![]()
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